Customer Comments

At Best Crystal, we strive for excellent customer service. We have received so many appreciative comments about our service that we decided to share some of them. Thank all of you who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

I just wanted to let you know that on 6-15-10 I had a very nice experience with your telephone customer service professional. I was shopping on line, but had a question, so I called your toll free #. The woman I spoke with (I’m sorry I didn’t get her name) was very friendly and welcomed my questions. She got me the answers I needed so I could continue to place my order on line. Everything went well with my order on line, but it is very comforting to know that there are still people (people who care) that are part of the process too. I will definitely shop with you folks again. PS LOVE the free shipping.
Jean H.
6/24/10

Sorry for just getting back to you now. I didn't have internet access today. The charge is fine and thank you for taking half of it off. Thank you again for all your help, you are absolutely awesome J
Elena
6/23/10

Great, thank you very kindly again for your immediate attention and action! Sincerely yours,
Wanda N.
6/17/10

Thank you so much! It was actually delivered today - you said I would get it the middle of June and so I did!!!! Thanks again for the great service.
Gayle W.
6/16/10

I want to let you know how great your Customer Service Department is. They are very helpful and friendly and I want to Thank You for your prompt service. We have received both orders!!!! Thank You Again
Kelly M.
6/2/10

Dear Staff: It must be my lucky day! My experience shopping with you has been nothing short of FANTASTIC! Every conversation has been professional and helpful. I truly appreciate you letting me exchange the lamp shade I purchased from you. It will make life easier and hopefully prevent a Waterford Belline lamp from biting the dust. If you ever need a testimonial, I’m your gal. Continued success. Sincerely,
Mary S.
6/1/10

I ordered a Waterford lamp from your company. This was the first time that I had used your website. I was thoroughly pleased with your website and your customer service department. My product had to be ordered from Ireland and I got the package when the delivery date was first stated. I did contact Customer Service and within an hour I had a reply. Your company deserves an A+ at the Better Business Bureau and I will not hesitate to recommend your website to others. Sincerely,
Marilyn Y.
5/30

I wanted to let you know what a stellar woman Erica is; I have Waterford Lismore Essence as my stemware pattern; I am completing my collection, and ordered the champagne flutes; four out of 6 were flawed. Erica listened to my concerns; promptly shipped replacements; 2 of the replacements were flawed, but she cordially was flexible enough and I got 2 Balloon Wine glasses in their place. She was patient, efficient, and resolved the issues with a great deal of finesse; you are most fortunate to have her on your team. My job as a Kaiser-Permanente AACC R.N. we strive for customer service excellence; Erica rates 110%! Because of my positive experience, I will be a return customer. Most Sincerely,
Suzanne-Marie R.
5/26/10

I appreciate your prompt courteous service.
Lisa O.
5/13/10

The above order was mailed to my daughter as instructed and was received in super condition. So much so that she hated to unwrap the box so as to check for any damage. All is perfect and I want to thank you for your excellent efficiency and professional service. I can't wait until August 2nd when we will arrive in MA, at which time I will be able to see the lovely decanter in person. Word of mouth is your best form of advertisement.......I will gladly speak of "Best Crystal" to all of my friends and of their great professional service. Sincerely,
Stanley B.
5/10/10

OK. Thank you for your excellent service, once again!
Wendy A.
5/3/10

Thank you very much for your help. The information is correct and you were most helpful. Best regards,
Linda
4/27/10

I want to thank you for the exceptional service I received in replacing the missing portion of my order. I am recommending your company to everybody I know. I received the 2 additional place settings on 4/13/10 with no problem. Thank you again!
Carin S.
4/14/10

Thank you for your paying such close attention to the ceiling fixture purchase. I truly appreciate your communication with respect to the purchase and your advice about all the steps that I am to consider to ensure satisfaction in this transaction. Regards,
Frieda L.
4/13/10

Thank you for your assistance. You guys are the Best by far.
Jim H.
4/12/10

Thank you so much for your help! I appreciate your email back too. I did receive my confirmation this morning … but I appreciate you following up. I look forward to seeing them! Thank you,
Ashley L.
4/9/10

Thank you. I received the 3-5 Piece Place Settings that I ordered from you. They are beautiful. I now have an entire set of 10-5 Piece Place Settings, and I will be ordering more cups and saucers in the future, as well as other pieces so I will make sure I don't wait too long but I can relax now that I have a Full Set of 8. Thank you for shipping them so promptly.
Eileen P.
4/9/10

Just wanted to say how pleased I am with your company and the service I have received. I have now placed 2 orders and had to do an exchange on the second. The customer service rep was extremely courteous and helpful and the exchange was hassle-free and painless. I will certainly be a multiple-repeat customer. Thanks again!
Trey B.
4/7/10

Thanks for GREAT service!
Georgina C.
4/7/10

That is fine. I am in no rush for the flutes. Customer satisfaction? - You guys are the BEST!
Wendy A.
3/29/10

Thanks so much for your reply addressing my concerns. I appreciate it.
Lorraine M.
3/29/10

I just received the partial shipment. It is beautiful. Thank you for your quick service and for responding to my concern about the charges. I will check my account in a few days. Thank you,
Kathi G.
3/23/10

This is simply a note to confirm my receipt of the last portion of my recent order. The Waterford wine glasses I ordered arrived in perfect shape (just as the goblets did before them), and I want to thank you again for your wonderful, professional service. I will not forget you when I want to purchase another item of this nature, and I’ll recommend you enthusiastically to others. Best regards,
Greg D.
3/16/10

I am very pleased at long last to learn you have shipped the glasses I ordered in September of ’09! I am writing because I want to tell you that I appreciate the service you provided – the follow up when I inquired as to shipping dates, etc. I understand you didn’t have control over the timing but you do have control over the pleasantness and helpfulness of your service. Thanks!
Susan V.
3/16/10

I have received my replacement piece. It was fine. I have been very impressed doing business with Best Crystal. Your service has been very efficient. I would recommend Best Crystal to anyone. Thank you for your help.
Beverly H.
3/14/10

I received my china and was extremely pleased with it as well as your excellent customer service. I appreciate the follow up and concern that your customers are pleased with their purchase. Best,
Cherry P.
3/13/10

Thank you for the update. I am looking forward to getting the bowls in a few weeks!
Songi K.
3/13/10

THANK YOU SO MUCH!! This is just what I needed!
Mary S.
3/11/10

We received the glasses yesterday and they are great! Thanks for working with us on these gifts. Thanks,
Laura H.
2/24/10

Thank you for the information on Waterford and the time it took to respond. It was helpful. Have a great day!
Auridice M.
2/24/10

Thank you for the wonderful service and attention to this order. The shipment arrived Friday morning. Commencement exercises for Law School graduates were held Saturday afternoon. At the close of the formal dinner Saturday night, I presented the Wynnewood Goblets and Flute to my daughter, Jenifer. Champagne was poured for all in our party; Jenifer served from her new Waterford Crystal. She was Elated! Thanks to your excellent assistance, a very important event had a perfect conclusion. Sincerely,
Earl A.
2/23/10

Just wanted to circle back and let you know that everything went very well with the Waterford frames and flutes from Best Crystal. They were a HUGE hit with my parents at their 50th Wedding Anniversary celebration! I was very pleased with our conversations re: the flutes and the frames, the process you set in motion, the timing of the delivery, the wrapping, and--most importantly--the final engraved products. In short, thank you. I will not hesitate to contact you and Best Crystal again in the future, and recommend you to others. I'll likely be back in touch. But, most importantly, thank you for all your help, Lisa. Genuinely appreciated. Best wishes,
Greg C.
2/23/10

Hello. I want to confirm my receipt of the two Waterford tall gold flute champagne glasses I recently ordered from you. And, I want to pointedly compliment you on your service. Your packaging is wonderful, and I recognize and want to thank you for the care you took with, and the superior quality of the products you sent me. I’ve ordered stemware directly from Waterford before and surprisingly they do not do as well as you with ease of ordering, responsiveness to customers, or the quality of and care with the shipment of their product. I am very impressed with and appreciative of your service. I wish I had discovered you sooner. I hope to have the chance to recommend you to others. Thanks again and best regards,
Greg D.
2/17/10

Wanted to let you know the package arrived safe and sound. I'm sure they are beautiful and will let you know once they are presented and unwrapped. All the Best,
Donna G.
2/17/10

I just received the crystal and it is awesome. Thanks, again, for all your assistance. Have a great weekend!
Joy K.
2/12/10

Hi Lisa, thanks for the excellent customer service. No problem, I will await the tracking information and look forward to receiving the tray, when it arrives. We are having bad weather here and looks to be close to 18-24” of snow today. Look forward to receiving the order. Best,
Linda K.
2/10/10

Thanks for your quick reply, yes you are correct, Lismore Toasting Flutes is what I want. Thanks.
Jill S.
2/5/10

I received the lampshade today. Thank you so much for your prompt delivery!
Michal S.
2/4/10

Thanx Patti -- you're a 'dream' -- I'm hoping my daughter loves the Colleen Encore as much as I have loved the Powerscourt!
Cathie P.
2/2/10

Thank you for letting me know this. I was very concerned about completing my place settings for this pattern, so I am glad that I am not too late! Thank you for the prompt reply!
Bonnie M.
2/2/10

Excellent - already "signed up" - that was easy thanks to your help! Have a great day -
Lee C.
1/29/10

Thanks for the update on the remainder of my order as well as the info on the pattern being discontinued. I just ordered the place settings and soup bowls. Thank you for your help and discount.
Chris R.
1/25/10

Thank you for your email, your nice comments, and the proof for the 3 Lismore flutes. I have reviewed the attached proof for the flutes, and it definitely meets my approval (it looks perfect to me). Please give the "go-ahead" for the engraving on the flutes. I sure appreciate your efforts. Needless to say, that all sounds great! Thanks very much for the update, and I'm delighted everything appears to be right on schedule. Once again, this looks perfect. It's exactly what I wanted, and all the spelling is correct. You now also have my authorization to move forward on the engraving for the two frames. Again, Lisa, many thanks! I sure appreciate all your effort and follow-through.
Greg C.
1/22/10

Many thanks - replacement flute arrived today. I am so pleased with Best Crystal and the company's attention to customer service.
Dianne S.
1/12/10

Hi Lisa! Thanks for your prompt response. I understand now! My main concern was that the cake server set was supposed to be sent in the same shipment and was lost!! The flutes are beautiful and I know my daughter will be thrilled using them at her wedding on January 31st. I can't wait to see the cake server set too. Thanks again from the nervous mother of the bride!
Niki B.
1/11/10

I found your customer service to be friendly and respectful. From beginning to end, this was a wonderful purchase - so glad to have found you. Thanks.
Judy P.
1/7/10

Thanks and if that is the case then please charge me the full amount. I love those glasses and others and will continue to use your store. Thanks for the response.
Jayme P.
1/5/10

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