Customer Comments

At Best Crystal, we strive for excellent customer service. We have received so many appreciative comments about our service that we decided to share some of them. Thank all of you who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

We received the glasses yesterday and they are great! Thanks for working with us on these gifts. Thanks,
Laura H.
2/24/10

Thank you for the information on Waterford and the time it took to respond. It was helpful. Have a great day!
Auridice M.
2/24/10

Thank you for the wonderful service and attention to this order. The shipment arrived Friday morning. Commencement exercises for Law School graduates were held Saturday afternoon. At the close of the formal dinner Saturday night, I presented the Wynnewood Goblets and Flute to my daughter, Jenifer. Champagne was poured for all in our party; Jenifer served from her new Waterford Crystal. She was Elated! Thanks to your excellent assistance, a very important event had a perfect conclusion. Sincerely,
Earl A.
2/23/10

Just wanted to circle back and let you know that everything went very well with the Waterford frames and flutes from Best Crystal. They were a HUGE hit with my parents at their 50th Wedding Anniversary celebration! I was very pleased with our conversations re: the flutes and the frames, the process you set in motion, the timing of the delivery, the wrapping, and--most importantly--the final engraved products. In short, thank you. I will not hesitate to contact you and Best Crystal again in the future, and recommend you to others. I'll likely be back in touch. But, most importantly, thank you for all your help, Lisa. Genuinely appreciated. Best wishes,
Greg C.
2/23/10

Hello. I want to confirm my receipt of the two Waterford tall gold flute champagne glasses I recently ordered from you. And, I want to pointedly compliment you on your service. Your packaging is wonderful, and I recognize and want to thank you for the care you took with, and the superior quality of the products you sent me. I’ve ordered stemware directly from Waterford before and surprisingly they do not do as well as you with ease of ordering, responsiveness to customers, or the quality of and care with the shipment of their product. I am very impressed with and appreciative of your service. I wish I had discovered you sooner. I hope to have the chance to recommend you to others. Thanks again and best regards,
Greg D.
2/17/10

Wanted to let you know the package arrived safe and sound. I'm sure they are beautiful and will let you know once they are presented and unwrapped. All the Best,
Donna G.
2/17/10

I just received the crystal and it is awesome. Thanks, again, for all your assistance. Have a great weekend!
Joy K.
2/12/10

Hi Lisa, thanks for the excellent customer service. No problem, I will await the tracking information and look forward to receiving the tray, when it arrives. We are having bad weather here and looks to be close to 18-24” of snow today. Look forward to receiving the order. Best,
Linda K.
2/10/10

Thanks for your quick reply, yes you are correct, Lismore Toasting Flutes is what I want. Thanks.
Jill S.
2/5/10

I received the lampshade today. Thank you so much for your prompt delivery!
Michal S.
2/4/10

Thanx Patti -- you're a 'dream' -- I'm hoping my daughter loves the Colleen Encore as much as I have loved the Powerscourt!
Cathie P.
2/2/10

Thank you for letting me know this. I was very concerned about completing my place settings for this pattern, so I am glad that I am not too late! Thank you for the prompt reply!
Bonnie M.

2/2/10Excellent - already "signed up" - that was easy thanks to your help! Have a great day –
Lee C.
1/29/10

Thanks for the update on the remainder of my order as well as the info on the pattern being discontinued. I just ordered the place settings and soup bowls. Thank you for your help and discount.
Chris R.
1/25/10

Thank you for your email, your nice comments, and the proof for the 3 Lismore flutes. I have reviewed the attached proof for the flutes, and it definitely meets my approval (it looks perfect to me). Please give the "go-ahead" for the engraving on the flutes. I sure appreciate your efforts. Needless to say, that all sounds great! Thanks very much for the update, and I'm delighted everything appears to be right on schedule. Once again, this looks perfect. It's exactly what I wanted, and all the spelling is correct. You now also have my authorization to move forward on the engraving for the two frames. Again, Lisa, many thanks! I sure appreciate all your effort and follow-through.
Greg C.
1/22/10

Many thanks - replacement flute arrived today. I am so pleased with Best Crystal and the company's attention to customer service.
Dianne S.
1/12/10

Hi Lisa! Thanks for your prompt response. I understand now! My main concern was that the cake server set was supposed to be sent in the same shipment and was lost!! The flutes are beautiful and I know my daughter will be thrilled using them at her wedding on January 31st. I can't wait to see the cake server set too. Thanks again from the nervous mother of the bride!
Niki B.
1/11/10

I found your customer service to be friendly and respectful. From beginning to end, this was a wonderful purchase - so glad to have found you. Thanks.
Judy P.
1/7/10

Thanks and if that is the case then please charge me the full amount. I love those glasses and others and will continue to use your store. Thanks for the response.
Jayme P.
1/5/10

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