Customer Comments

At Best Crystal, we strive for excellent customer service. We have received so many appreciative comments about our service that we decided to share some of them. Thank all of you who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

Thanks for the update. I think it would be best to go ahead & ship the decanter & cancel the napkin rings for now.
I appreciate your frankness, courtesy, & speed of notification regarding this order. That's great customer service!
Joanne S.
4/28/08

You guys are GREAT and I have no problem waiting for the mugs. I do plan to order additional pieces and will definitely be ordering from you. Let's leave the mug order as is, and I'll place an additional order for the other items. Thanks for being so proactive - it makes all the difference. Have a good day,
Claudia C.
4/25/08

Thank you so much for the update. I have been astonished by the exceptional customer service offered by Best Crystal. Rest assured, you have created a loyal customer. All the best,
Steve D.
4/18/08

Thanks so much. I knew you guys would be concerned, but this is above and beyond. I feel so much better now. Thank you. I will recommend your company to friends and will order from you again.
Sue D.
4/11/08

Thank you. You have a definite return customer. Have a great evening,
Stephanie W.
4/7/08

I wanted to thank Best Crystal for a very satisfactory online shopping experience. It’s always a bit of a risk when dealing with a new company for this first time. The order was placed on Sunday evening and the product was received on Friday of the same week! Thanks again!
Ruth C.
4/5/08

Dear Lisa thank you! Thank you! Received finial today, I love my lamps, thank you for all your help.
Phyllis F.
4/2/08

Thank you very much for your email; also, for being so helpful and kind! Have a great day!
Genell H.
4/1/08

Thank you so much. It's a pleasure doing business with your company and I will continue to do so.
Deborah M.
3/31/08

Wow – this is great news!!! Thank you so much… you’ve definitely reaffirmed why I want to do and continue to do business with Best Crystal. Thank you!
Cindy K.
3/27/08

Thank you very much for both of my orders. My daughter’s wedding is a year away. I wanted the best for her and I was able to get it from your Company.
I will definitely be back. Thank you again,
Barbara U.
3/26/08

Dear Patti, Thanks again for your good assistance. I understand the time entailed in delivery of the Carina crystal. There is no rush. Thanks again for your most courteous help.
Mary W.
3/25/08

Thank you so much for sending a replacement promptly. I am pleased and impressed with your company. Sincerely,
Alexis C.
3/13/08

Thanks so much for your prompt reply.  I appreciate your compromise.  I will place the order this evening.
Colleen W.
3/13/08

Thanks for the update. Your customer service is excellent!  I've been meaning to pick up another set of flutes for some time now. The email message I got a couple of days ago from Best Crystal was the reminder I needed. So please keep me on your mailing list, as it really helps with my own to-do list.  I'm half way to my goal of a dozen Waterford flutes, so you'll be getting another order from me soon.  My best to you,
Kate C.
3/12/08

I just received the gift I ordered from Best Crystal. Though I haven't unwrapped the package, I just wanted to let you know how happy I am with your service. It was easy to order (and secure); I received updates on its whereabouts; and it arrived in a timely manner, gift-wrapped beautifully. I would gladly order from you again. Thank you!
Rhonda F.
2/19/08

Many thanks!  You did such a good job last time, which is why I went back to you - and now you've done even better.  I will call you with the details in the next day or two. All the best,
David H.
2/19/08

I want you to know you are the BEST!  Thank you for the quick service on my order.  Thank you again!
Lynn V.
2/19/08

Thank you for the quick response - I went online and ordered 4 clarets.
Joan L.
2/15/08

Wow! That was FAST. Thanks for the prompt response. Regards,
Steve Y.
2/14/08

Thank you for keeping up on this order.  It is much appreciated.  We are very pleased with Best Crystal and their customer service.  Thanks for the Sterling service.
Steven T.
2/12/08

Thank you so much for your prompt and gracious exchange of the wine goblets. We have returned the defective ones, and by now you should have received them.  You have a customer for life! Very sincerely yours,
Helga M.
2/1/08

Thanks for letting me know, the delay on the Caprice bowl is fine. I'll look forward to receiving all this lovely stuff!  Many thanks,
Connie P.
1/21/08

It was great working with you on this project.  Attached is a Word document with the inscription for our enclosure card…  Thanks for all your help, and I appreciate you working with us to offer us the reduced price of the gift sets.  Perhaps we'll have another opportunity to work together in the future.  Best regards,
Barb S.
1/18/08

Thank you so very much for the great customer service -- and the follow up regarding the product delivery.  Have a great day.
R. Scott H.
1/18/08

Awesome, We will gladly wait.  Thank you for your fine service!  Sincerely,
Meredith T.
1/16/08

Thank you for your e-mail.  I understand that there will be a wait time on the china and that it is about to be discontinued.  I have been very pleased with the service your company has given me.  I was also thrilled to be notified of the discontinuation as that is what prompted my order. I am trying to finish my daughter-in-laws china and would not have been successful without the excellent service I received from your company. 
Maureen S.
1/15/08

Thank you so much for your help. I appreciate your taking the time and effort to clear up the charge duplicates/confusion with the bank.
Edward M.
1/11/08

Incredible service.  I received the goblets today and they are in perfect condition.  That was the fastest 6 to 12 months I've ever experienced.  Thank you, 
Beth L.
1/9/08

I received my Waterford Crystal Ballet Ribbon Flutes yesterday and I am thrilled with them.  The packaging was excellent.  They are way more beautiful in person!  Also, I shopped around and your price was better than anyone else's.  I look forward to toasting with these exquisite flutes at my wedding in March and on all of my future wedding anniversaries.  Thank you!
Sheri R.
1/8/08

That is awesome. Thanks very much for your hard work.  Yay! I look forward to getting the place settings and the other things to follow. Thanks for keeping me updated.
Leslie L.
1/8/08

Thank you for your emails.  I have the tracking order & look forward to its receipt.
Best regards, 
Louis L.
1/3/08

I do appreciate your assistance and will definitely use your website when needing some crystal pieces.  I hope you have a great new year!  Thank You, 
Becky J.
1/2/08

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