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Policies and Terms and Conditions Of Use
Return Policy
Best Crystal sells only new, first quality, premier brand merchandise. Your satisfaction is very important to us. If for any reason you are not satisfied, you may return your merchandise within 60 days of purchase for a refund, exchange, or in-store credit. Exceptions to this policy: Items purchased on a gift registry, items purchased with a gift certificate and items returned by a gift recipient (see Gift Return Policy) can be exchanged or returned for an in-store credit only. Sales are final for seasonal items (such as Christmas ornaments and decorations), engraved items, items marked non-returnable and large quantities of the same item. Lighting product returns, special order returns (such as Waterford special order stemware) and any other returns of over $500 in value may be subject to a 10% restocking fee. Damaged or defective items are not subject to a restocking fee (see our Return Policy for Damaged or Defective Items).
Returned merchandise must be in original unused condition and returned in original packaging. Before returning merchandise, please contact us at 1-866-516-0907 or service@bestcrystal.com to receive a Return Merchandise Authorization number. This number must be clearly referenced on your return label. No returns are accepted without prior authorization and without following these return procedures.
Following receipt of merchandise at our warehouse, a credit will be issued to the credit card, on which the original purchase was made, or your in-store credit will be issued and coupon code emailed to you, for the amount originally charged less shipping charges we incurred on the returned items. For items shipped via our free shipping offer, Best Crystal's actual shipping costs will be deducted from the refund or credit.
Return shipping charges will be incurred at the customer's expense. For your protection, please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a trackable carrier, such as UPS or Federal Express.
Return Policy For Defective Items and Items Damaged In Transit
Best Crystal fully insures every shipment and promptly replaces any broken or defective products. We pack our shipments very carefully and breakage is rare. However, if merchandise is damaged in transit or is defective, please notify us immediately at 1-866-516-0907 for instructions on how to make a damage claim. We ask that damage and defective claims be reported to us within 30 days of the shipment date.
Gift Return Policy
Gift returns are subject to the limitations and requirements described in our Return Policy above. Additionally, gifts can be exchanged or returned for in-store credit by the gift recipient, or for a credit issued to the purchaser's credit card. Credit cannot be issued to any card other than the card used for the purchase.
Gift Wrapping Policy
We will gladly wrap your purchase for free and enclose a gift message at your request. Please type your message on the order form exactly as you would like it to appear on the gift card. We will not edit or correct the message.
On our checkout page, we provide you with three gift wrapping options: No gift wrapping, gift wrap only if in stock (otherwise ship directly from the manufacturer), or gift wrap even if it takes 10 days or so for us to receive an out-of-stock item from the manufacturer. If you provide us with a gift message and the gift is shipped directly from the manufacturer, we will mail your gift recipient a gift receipt and your gift card with your message and a notation that a gift is being sent directly from the manufacturer on your behalf
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Privacy Policy
Best Crystal takes privacy seriously. We pledge that all personal information gathered by us is kept confidential. We do not sell, rent, lease, distribute, disclose or share information about our customers or anyone inquiring about our products.
Security
Your confidence and peace of mind are important to us and vital to the success of our business. Best Crystal is a member of the Better Business Bureau and participates in and complies with the BBBOnline Reliability Program. Best Crystal's business is authenticated and our secure website is verified and encrypted by VeriSign, Inc., the "#1 Brand of Trust on the Internet." Please click on the VeriSign Seal on our site to verify Best Crystal’s identity and security. Payment data is secured, transmitted and verified via a secure credit card processing network and leading U.S. bank. These entities use the strongest encryption available and secure systems to protect your data and our business from the time you enter your order right through completion of the transaction. Best Crystal does not retain credit card information.
Accuracy of Product and Service Descriptions
Best Crystal strives for accuracy in pricing and describing products on its website. If an error occurs, Best Crystal reserves the right to take any action, in its sole discretion, to rectify the error, including canceling your order. In such a circumstance, we will contact you and give you the option of proceeding with your order with the corrected information. Images, colors, dimensions, capacity, sizes and descriptions are usually from suppliers’ information, are approximate, and for guidance only. Best Crystal does not warrant that information and content on this site is accurate or error-free.
Trademarks and Copyrights
All content, copyrighted materials, copyrightable materials, trademarks, service marks, trade dress, or registered trademarks on this site, including images, designs, logos, copy and graphics are the property of Best Crystal or its suppliers. Use or reproduction of this material is strictly prohibited without prior written permission of Best Crystal or its suppliers.
Waterford®, the Seahorse device and pattern names are registered trademarks of Waterford Wedgwood Plc, Kilbarry, Waterford, Ireland.
Marquis® by Waterford is a registered trademark of Waterford Crystal Limited, Kilbarry, Waterford, Ireland.
Wedgwood® is a registered trademark of Wedgwood Limited, Barlaston, Stokes-on-Trent, England.
Pricing and Tax
The prices displayed on this website are quoted in U.S. currency. Prices are subject to change at any time. Sales tax will be automatically applied to orders with a Washington State shipping address. |
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