Customer Comments

At Best Crystal, we strive for excellent customer service. We have received so many appreciative comments about our service that we decided to share some of them. Thank all of you who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

Thanks for the excellent service! Sincerely,
Lee B.

OK-I will also let my friend know about your site so in case she wants to order more. Her anniversary is in January and birthday in March. Thanks and Merry Christmas.
Judy M.

I just wanted to take an opportunity to say how impressed I am with Best Crystal! We placed two orders about a week before Thanksgiving for crystal and china, that we needed for the holiday. I spoke with two different customer service individuals, to make sure the orders would arrive in time. They could not have been more helpful or pleasant, and said they would personally make sure the orders got out the door on time. They arrived as promised, in perfect condition. I felt compelled to write and let you know, because the kind of experience I had with your company is rare these days. Keep up the good work!
Thank you,
Linda C.

Good Afternoon, I was just writing with a positive comment to a purchase I made on your web site. I previously tried to order from another major department store online, but the item was on backorder and wouldn't have been delivered until after Christmas. When I checked out Best Crystal, I wasn't sure what to expect, but my "Vera Wang" silver piggy bank arrived fast and with free shipping! I am very satisfied, and will use your web site again for ordering in the future. Thank you!
Kate P.

Thank you for your kind Christmas Greetings. I wanted to tell you how much I appreciate a company that I can trust when I purchase china for my son and daughter-in-law living in another state. You have always been so helpful and so easy to work with. Thank you! Season's Best,
Pamela M.

I received my package yesterday…Thanks for e-mailing me and reminding me that I always have a great experience with ordering from your company. I had to have a call back since I had a question and the next day, which I believe, was a Sunday, I received a call. The woman was extremely courteous and helpful. Thanking you again. This is the second time that I used your company and I have been completely satisfied and I have told all my friends about you. Just wanted to let you know something positive, in case you were having a bad day. Thanks, again.
Gail P.

Yes, thank you for emailing your link to me. I will call your business tomorrow and place an order. I hope to speak to Lisa who was so helpful when I placed an order back in June. Hope to talk to you tomorrow.
Mary B.

Excellent! Thank you very much for your prompt reply! Regards,
Melissa M.

Just a quick note to say thank you for all of your help with our project. Everything looks great and I appreciate you taking the extra step to send a new box. Since it was a gift, it was so important for it to be pristine so thank you for accommodating the request. Looking forward to working with you again,
Lane R.

Good Morning Patti, You are such a dear! Thanks. The next items I will try to get are the pasta bowls and the platter. I won't forget how helpful you are and as soon as I can I will be in touch. I will look forward to finding out what you heard from Waterford regarding the flatware. Thanks again Patti,
Crystal B.

And Merry Christmas to everyone who works there. I'm so glad I found you and you do a great job!! Happy New Year, till next Christmas
Merilee P.

Lisa, Thank you so very much for your expedited reply. I hadn't taken into account the gift wrapping. I look forward to future business with Best Crystal. Many thanks again. V/R,
Karl M.

My brother-in-law and his wife love the crystal ornament and stand we sent them last year. Beautiful! We will keep you in mind for future special gifts. Merry Christmas!
Mary Anne D.

Best Crystal, I placed this order over the telephone and found your operator to be very helpful, efficient and pleasant. The information in the order is correct. Thank you very much for such fine service. I wish you all a Happy Christmas. Cheers,
Rick H.

Good Morning Patti, You are such a dear! Thanks. The next items I will try to get are the pasta bowls and the platter. I won't forget how helpful you are and as soon as I can I will be in touch. I will look forward to finding out what you heard from Waterford regarding the flatware. Thanks again Patti,
Crystal B.

I will be ordering from you again next year. I ordered from you last Christmas and it went very smoothly. I received a great product. Thanks,
Jonathan B.

Excellent! Thank you very much for your prompt reply! Regards,

Thank you for notifying us about the shipment of the Waterford Colleen china. Our children received it in excellent condition! Thank you!
Carol W.

Thank you for your quick reply. I was doing the leg work for my daughter; so I will pass all information on to her. Thanks again and have a Merry Christmas.
Penny H.

Thank you very much. Your customer service can't be beat. Have a great Christmas.
Ann W.

I just wanted to send a word of thanks for what has been an exceptional online retail experience! From the ease of transaction to the quality gift-wrapping, I will be sure to recommend your company to anyone who will listen. Take care,
Alan B.

Great, thank you. I compliment you on your prompt response and service. Thanks again
Amit M.

I was pleasantly surprised to receive the goblets the day before Thanksgiving and everyone was very impressed at Thanksgiving dinner. It was a pleasure to deal with you.
Michael O.

Thanks for your prompt reply. Will order today.
Mary W.

That is very generous of you! Thank you so much. Things are a little tight this Christmas as both our son and daughter got married this year and this is my daughters and son-in-law's Christmas present because they have only 1 place setting.
Lesley R.

Fabulous service. Thank you very much. Happy Thanksgiving.
Ann R.

Hello Patti, I just wanted to send you a picture of the completed candelabra with parts you sent. It is absolutely beautiful. Thanks for all your hard work and persistence in finding all of these parts. I really appreciate it. We couldn’t have done this without you. Have a good day!
Melissa E.

Thank you, Ms Newman, for your very efficient and friendly service. It has been a pleasure working with someone who goes out of her way to satisfy every need of the customer. Your courtesy and efficiency have earned our loyalty for future orders. Please keep us on your Email mailing list for special opportunities. Sincerely,
Ed (and Marge) N.

Wow!! OK--thank you so much! I can't believe how easy/generous that is. Thanks for saving me a headache...
Allison L.

Just wanted to let you know I received the lid today! Thanks for working with me – it fits my biscuit dish perfectly! I appreciate your customer service and will definitely order from you in the future! Thanks again,
Laura K.

I’m so impressed with the service that I have to let you know.
Elina M.

Melissa N.

Patti, you are wonderful! Would you mind making a follow-up call? You are certainly in the bracket of Nordstrom in terms of service. Thank you! We'll certainly shop at Best Crystal again.
Jean W.

Thank you for our communications and following through with our requests and orders. We look forward to receiving the clocks when it works out best for you with your schedules. Fortunately we have lots of time. Our next job will be, when we receive the clocks, is to try and get a base made in Fresno locally for this large Metropolitan clock. If we are unsuccessful, we will be back with you again for some bases. God bless and Happy Thanksgiving with your family.
Bud R.

Thank you so much for calling me earlier today about my order – I really do want the 2010 ornament and appreciate you changing my original order.
Sally O.

Great news! Thank you for the update. Regards,
Reina P.

Perfect Lisa! Thank you so much! Blessings,
Cindy B.

Patti in your customer service department has been helping me with this. She has been wonderful and I’m very pleased with your company. Customer service has pretty much gone down the tubes everywhere in the past years but Best Crystal has provided excellent service. I’ll be sure to order from you again when I’m ready to purchase the serving pieces. Thanks so much!
Sharon W.

Thank you for looking into the status of our order and we appreciate the update; it should arrive here just in time for the wedding. Thanks again,
Ron S.

I received the replacement dishes and they were all fine. Thank you for responding to the problem so quickly.
Monica H.

Thank you very much. The shipment arrived and is everything it was expected to be. Your focus on customer satisfaction and attention to detail are greatly appreciated. Looking forward to working with you on future orders. Sincerest thanks to you and your team. Respectfully,
Mark L.

This is great news! I look forward to receiving the clocks. Regards,
Cindy C.

The best service I have ever received!! Thanks a million!
JoAnn B.

A couple of weeks ago, I ordered two of the Waterford 25" hospitality lamps (with the darker shades) and requested that you delay shipping. The lamps arrived right on time, and they are great lamps. A while back, I had ordered a different lamp that did not work out, and you took it back without fee or hassle. Thank you for the excellent service.
Laura W.

Thank you for the update. I appreciate your follow up on this for us. This is great news! I look forward to receiving the clocks.
Cindy C.

I just received my order. I was so impressed with the speed at which you filled my order. Everything was so carefully wrapped. It arrived in great condition. Thank you.
Bonnie C.

Thank you - It arrived on time. I can’t wait to unpack it today and put it to use. Many Thanks and we’ll be ordering again soon.
Casey S.

Thanks so much for your help in getting the Waterford dome and base for my boss in time for his going away party. He loved it. It is his favorite Waterford piece and he was so touched!1
Gwen B.

My package just arrived. Everything is great...thanks so much for the promptness. Your prices are the BEST.......
Jackie Z.

Hi! We just received our recent order of our Waterford Lismore Nouveau Wine and Iced Beverage glasses. We are very thrilled at how perfect they were packaged in their own boxes and the wonderful discount for such a high quality item! The glasses are gorgeous and the customer service from Best Crystal could not have been better!! We plan on returning to complete our crystal glasses with only 7 Iced Beverage remaining! Thank you so much for the great service and quality of the crystal!!
Caroline and Kyle M.

Thank you for the excellent service. It is unusual to receive such service. We are also very pleased with the flutes we purchased.
Gloria K.

Thanks so much! Looks like you have a great company. Hope I can stop by and see the next time I'm in Seattle.
Mark S.

Thanks for you quick and thorough response. Also, thank you for the discount on the chandelier. I called Waterford and neither of the local businesses here have the chandelier in stock. So sight unseen, I decided to order. If it is anything like the picture and the size of it works well in my dining room, I am sure I will love it. Thanks again for responding and for the information.
Deborah N.

Thank you. It has been a pleasure working with Best Crystal. Best Regards,
Dianne S.

Dear Lisa, I received the replacement teacup and 9" striped accent plate in great condition last Thursday afternoon. Thank you so much for your excellent service! Sincerely yours,
George D.

I recently made an internet purchase using your website. Compared to other sites I looked at, Best really was the best - the indexing and display features are superb. The package was trackable and arrived several days before I expected it to. While I placed the order via the website, I had reason to need personal assistance both before ordering, and later, after the package arrived. I worked with a representative named Patty (Patti?). She did a fantastic job taking care of my issues in a pleasant way, and really did represent your company well.
Randall A.

Susan, Thank you very much for the great service. I will look forward to doing more business with your company!
Marjorie K.

Thank you for the update. I look forward to receiving the place settings. Thank you again and please keep me updated.
Gloria S.

Dear Lisa, Thank you so much! It's been a pleasure ordering from, and will suggest that my friends order from you as well. My next order will come soon -- I've fallen in love with a few additional pieces from the Jasper Conran collection! Thank you so much for your excellent service! Yours,
George D.

I appreciate the status update…. Look forward to hearing from you when the Padova Rim Soups ship. Thanks and have a nice weekend,
Tina K.

You're in Issaquah! I hadn't noticed that. What a lovely spot. I still know a photographer there. Thanks for helping me with this order. I appreciate your consideration,
Bev O.

Thanks for sending so rapidly and as ordered!
Alain N.

Thank you so much for confirming. We're looking forward to receiving the Oberon tea set. My wife keeps begging for clues every day...she doesn't know what's coming. :) Kind Regards,
Tom M.

Thank you for your attention. I appreciate your help.
Charlotte L.

Thank you so much for letting me know you have received my return. Yes, I'll definitely be shopping at Best Crystal again!
Greta B.

Hello Susan, Thanks for your message. If the same items are available in open stock, that should not be a problem for my daughter, Ashley. I’m confident that the packing will be done correctly so that everything arrives intact. It is very kind of you to make this extra effort and I look forward to placing future orders with Best Crystal. Kind regards,
Will K.

Thank You. I received my order yesterday and everything was perfect.
Mike C.

Thank you so much. I appreciate your perseverance in getting me the lamp I desired and will certainly use your services again.
Linda M.

Patti, Thank you for your reply. I will look forward to hearing back regarding this shade. I appreciate your follow up. Sincerely,
Nikki O.

Lisa!!! We got the decanters – they are BEAUTIFUL! And you sent them so fast! Thank you SO MUCH for your help! A+++++++++ … believe me, you’ll be in my rolodex for future wrap/start gifts on films. We’re actually starting a new film on Monday (shooting in London) and will need our wrap gifts around mid-August…then after that, we’re starting another movie in Boston! That will be around late-Aug, mid-Sept. Thank you again!!! Oh, and thx for the discount – made accounting very happy (as well as no tax)!!!
Leah W.

Thank you for your assistance on this order. It was a pleasurable experience.
Ed M.

Thank you for your help this morning. These will be perfect!
Nancy B.

Thank you for your assistance with the Crystal Pitcher we ordered last week for our President as a retirement gift. The order arrived on time and we presented the gift yesterday. It is a beautiful pitcher. I really appreciate you help with the engraving and shipping. Thanks again,
Peggy F.

Thank you for adding the coffeepot just for me. I feel so special :) Thanks again
Bianca L.

Thank you very much. I really appreciate it.
Amy A.

Thank you so much for your reply! I must say - every interaction I've had with Best Crystal has been utterly superb, and I look forward to being your customer for many years to come! Best wishes,
Heather M.

Many thanks for moving this along so quickly.
Diane C.

Thank you indeed for so prompt a reply - I will most certainly use your site for any future needs of mine. Again, thank you.
Joan S.

I just wanted to thank Erica for such wonderful customer service. I ordered a Kosta Boda vase (it was a gift for a very special girlfriend) and it came on time and so quickly and was even more beautiful that I had pictured in the photo on the website. Erica helped in the purchasing of the vase and also assisted me with the shipping and she made it possible for me to give the gift to my girlfriend yesterday even though I ordered it last minute. And… my girlfriend “loved” it! It was a pleasure to talk to someone like Erica. Her personality made my shopping experience with Best Crystal the best. Thank you, Erica and Best Crystal for excellent customer service. I will definitely show with Best Crystal again. Wonderful products and great customer service! Thank you,
Angela K.

My shipment actually arrived before your email did. Everything is perfect; thank you so much for the excellent service and outstanding value. I will keep your company in mind for future purchases.
Elizabeth S.

I just wanted to let you know that we received the Nambe frame last week. I really appreciate your follow-up and service on this. Thank you so much for your help and support.
Sharon M

My order (8 place settings of Wedgwood Oberon china) arrived on Thursday. I've just had time this morning to open all the boxes and inspect all of the pieces. I am thrilled to report that every piece made the journey without a scratch or chip! Thank you so much for a great price and great service. I have wanted to purchase this china for some time now, and your excellent prices and quality service have made the process a real pleasure. I'll be back for serving pieces....Sincerely,
Carla P

I wanted to let you know that one of your employees, Erica, provided great service to me yesterday and today. I was in a "fix" needing a gift within certain budget guidelines to present to the outgoing president of the NC Clerks Association and she helped me greatly. I was literally in a panic to find some Waterford crystal pieces. To make a long story short, I originally ordered from the wrong company and cancelled that order. I found your company and because of Erica I was able to purchase two items that I needed. I have since bookmarked your company for future purchases.
Kathy M.

Thank you for responding and also for filling in my e-mail. I sent my niece the confirmation that I received, with the folks who are giving the gifts, so you do not have to send gift cards to her. That order is being shipped directly to her, whenever it comes. Thanks. I had called the day before and Susan told me the shipment would be delayed, so I told my niece that as well. I ordered the other 6 to be sent to me in Buffalo, and will give those as Christmas gifts. At least I won't have to shop for her at Christmas, and will help her have a dozen glasses! My other niece was married in October, and I sent her Waterford through your company. She was so pleased with the service you gave her, and the items were perfect, so you now have very satisfied customers. Someone else had sent her 4 Waterford glasses from a department store, and three of the four had imperfections in them. Those sent through your company were flawless. So, thanks for great service, and -- great savings!
Anne F.

I am very appreciative of your diligence in getting us the clocks. Believe it or not, the employees look forward to the Annual meeting and the Recognition portion of the meeting. Keep up the good work and thanks so very much for your help.
Kathy M.

I received your telephone message. Thank you. I appreciate your keeping me up to date on this. Best regards,
Cindy C.

Not a problem at all, and I really appreciate the call. Nice site, great customer service. I'll be back. Thanks,
Sarah H.

Erica, Thank you for your prompt response regarding this order.
Gloria W.

Thank-you for the prompt reply Lisa. Appreciate your help.
Amanda A.

Patty—thank you for keeping me in the loop on this china. I received it yesterday and it looks good. I have told many of my friends about you. Some have probably already ordered this pattern for my niece who is marrying March 28. Thanks,

And because of your FABULOUS customer service, I will continue to shop from you. How often does this happen? I was so surprised to see this! Thank you again.
Tricia S.

Thanks for your extremely polite help on the phone. If I can help with this mystery any further please email me. Thank you-
James H.

Thanks. Sorry to be such a pest but it is for a gift that I wanted to give to someone. I will keep you in mind for any future crystal that I may need. You have been so helpful. Thanks again!
Cheryl H

Hello, On Feb. 20th I requested information or orders #49099 and order #49220. Both orders have arrived safely. Please disregard my previous e-mail request for information on the above. I am nothing but pleased with the quality and timeliness of your service. Regards,
Margaret S.

Thanks so much for your e-mail. I look forward to hearing from you again, soon. Best regards,
Faye F.

A credit has been applied to my credit card regarding the return. Great doing business with BestCrystal.
Paul S.

I apologize for the delay in getting back to you…. I look forward to hearing back from you as we are prepared to place the order immediately. Thanks so much for your help!! Everything looks great!!! Regards,
Lauren B.

The replacement arrived and it was beautifully packed and safe! Thank you for the great service and all your help! Best Wishes,
Jayne B.

Dear All,
I have just started collecting Waterford and I have purchased some items from national retailers, a few pieces off of E-bay and actually one piece off a craigslist. That is until I found Best Crystal and my days of looking around have ended. I believe that I have purchased somewhere around 90 glasses from you folks and have been satisfied with the price, delivery, and service that I have received from your company.

I recently made a call regarding the Waterford China. I received informative information about how to pick out a pattern, a few recommendations based on the crystal pieces that I have and a generally pleasant conversation. I told the woman on the phone that IO wasn’t sure how to pick this stuff out cause I was a guy….she laughed and told me that I have done a pretty good job up to now! Thanks for your great service, friendly and helpful service; I look forward to more business in 2009!
Mike M.

Thank you for your email. What great customer service you have!
Susan G.

Thank you so much for having a look at this stemware for me. Thank you again for all of your assistance. I look forward to hearing from you. Sincerely,
Joel C.

Many thanks! Our family loves your website! My children are already arguing over who gets these flutes someday!
Suzanne C.

Thank you! Simply didn’t care for the glass design “in person” - will look forward to ordering from you again in the future. Great Customer Service!
C. Evans

THANK YOU arrived UPS today in perfect shape.
Margie N.

Wow, thank you Lisa for the quick response. No problem! I expected this anyway, and am surprised that you had any of the DOFs in stock anyway! I’m from Portland, but live in England now – and for some reason it is still cheaper to buy in the US – even with the recent change in exchange rate – I assume the US division of Waterford fixes their prices to protect the US market from the exchange rate fluctuations. Also, Waterford crystal isn’t as popular here as it is in the US – so there is very little selection here and I believe that the entire Ballyshannon pattern would all be special order with up to 12 months wait if I ordered in the UK. I also have to say that I have always had the best service from your company, always excellent communication, super quick delivery and really the best prices. So thank you for all your help, and fingers x’d this won’t be my last order and they find a buyer! Kind Regards,
Jayne B.

I wanted to write and thank you for the professional handling of my recent purchase. I received a phone call the day after I placed the order to inquire if I needed it in time for Christmas because the standard shipping would not guarantee the arrival. I did not need it by then, but was very pleased with the personal touch of the call. The package arrived 1/3/09 and was wrapped as promised. I will use your company again and recommend it to my friends.
Ellen L.


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