Customer Comments - 2005

At Best Crystal, we strive for excellent customer service. We have received so many appreciative comments about our service that we decided to share some of them. Thank all of you who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

Thank you for making ordering my gift easy and fast!  Your website is very user friendly and your prices are great! Happy New Year!
Maria S

Thanks for your quick response and the information.  All in the best in the New Year!
John D

Thank you for your prompt response and offer of two new glasses.  In fact, I have already received notification of shipping for the replacement glasses.  This is my first order with Best Crystal, and your customer service has been wonderful.  Again, thank you very much, and best wishes for the new year!
Kathleen C

Laureen M

Thank you for your prompt follow up. Your customer service is great!!!
Dennis Y

Just a short note to say  how pleased I am with the service and the Waterford.  It was polite, fast and if I ever need more, you'll be hearing from me.  Also I'll spread the word on the great service rendered. Thank you,
Wilma S

You have been a jewel to work out problems. Just wanted you know that the glasses arrived just minutes ago. I am so thankful that we still have people working who care about their customers. Will buy again. Love,
Sue R

Thank you very much for your prompt and friendly customer service!
Kiri E

Thank you for your fast and courteous response.  The service I have received on my order has been extremely good. I will definitely pass your website on to friends as an excellent place to shop!
Brigid U

Thanks… Quick work!  I'll call you in a minute with all the info you'll need.  You do gift wrap for Christmas. right?   Sincerely,
Astrida C

Thanks.  I'll let you know when it arrives. I appreciate all the help you've given me over the past week. It's nice to know that customer service still is important.  I plan on doing business again with you in the future.
Susan L

They came ALREADY. That was fast. They'll make a nice Christmas gift. My wife says "thanks". Have a great week.
Scott R

Thank you so much for your help and understanding.  I will certainly visit your site again when ordering gifts.  Happy Holidays,
Patricia K

Thanks for keeping me in the loop!  Appreciate it and I'll keep an eye out for the balloon wine glasses over the next few weeks.
Trisha Y

Yippee!  Light is on the way!  Thank you for the BEST service as well as crystal. 
Diane R

Will be calling later to order a finial for our beautiful new floor lamp. Once again, it is such a pleasure doing business with Best Crystal.
Tessie F

Thanks for the update. While I would really like to have the lamp as soon as possible, like yesterday, I really have no immediate need for it, so I am willing to wait until it is available. Thank you for bringing me up to date.
Leo N

Thank you for making my shopping for a wedding gift so very easy.  I saved loads of time, I saved gasoline and wear and tear on my car, I saved shipping cost, I saved gift wrapping fee, and I saved tax.  Plus I did all of it on "my time".  Thank you very much. I have never shopped with you before, but I will gladly pass along the web site to my friends.
John C

Thank you so very much for you prompt response. I will highly recommend your site to my friends and family. Regards,
Regina O

Thanks again for your timely attention. It's been a pleasure working with you. I am happy that I chose Best Crystal to complete my wedding crystal glassware collection.
Eva S

Thank you for your great service!
Pat T

Thanks so much. I really appreciate your efforts. Have a good day,
Michelle S

That's the best news I have heard all day!  Thanks!!!
Christina P

That is fantastic.  Thank you so much for your follow up!! Have a great weekend!
Sabrina M

Excellent. Thanks for the quick response. Best,
David H

This was my first order with Best Crystal and I am sure I will order again.  Your telephone representative was very helpful and the package arrived in even before promised.  Thank you...
Vicki M

Thanks so much. They delivered it today.  I appreciate all your concerns and efforts.
Lera B

I so appreciate you writing back to me with the information.  Due to your kindness I will place your company on my favorites list and will do business with you in the future. Thanks again,
Gail D

I appreciate your promptness. I'm certain I will be purchasing  additional products from your company soon. Sincerely,
Marcia S

Hi, Thanks for your help. My cancellation had nothing to do with your products or pricing. In fact, I was impressed with both. I'll be ordering something from you sooner or later. Thanks,
Sean M

Thank you!  Thank you for the fast response, too!
Karen U

Excellent!  Thank you for your prompt service!!!!!
Patti B

Thank you for all this, and the gift was received safely.  Plus, they were thrilled!!!  Thanks again for your continued interest and wonderful service - it is much appreciated.
Susan M

Dear Lisa, Thank you and Best Crystal for the beautiful Waterford Silver plated serving pieces we received last week. Anytime anyone asks us, about our Waterford lamps,  we suggest that Best Crystal is the place that they should consider. Start off paying more for Waterford... it becomes an Heirloom within the family which you pass on and would be greatly appreciated. Many other items do not appreciate, with time along with inflation and or hold value. Suggest you may use the heirloom idea, as a value to the purchaser, and to the heir who will inherit Waterford crystal. Thanks again,
Guido B

Thanks a bunch for all your help!
Julia F

You really know how to take care of things. Thank you. If you ever need an endorsement, please don’t hesitate to ask. I’m lucky for finding you and you can count on my referrals, especially when people see how elegant the chandelier is.
Jeff S

Lisa, Thanks so much for your email.  I will ponder over the weekend between the two lamps I can't decide on because they are both so pretty.  I will call your 800 number to place my order early next week.  You have been so helpful and I appreciate it.  THANKS!
Connie H

Hi!!!  I just have to write to thank you for the wonderful service and  beautiful products you  helped me with. I ordered two Waterford wedding flutes and a Waterford frame as an engagement gift to my niece and her fiancé. They were delivered on time for the engagement party and were packed perfectly - so much so, that I got a call the night they were received to thank me, and tell me they were perfect and were so happy with them. I thank you for your help, your great prices and the great service!! I will be sure to tell my friends about you and I will keep you in my address book and hope to use your service in the future!! Thank you so much!!!! Sincerely,
Marilyn K

Thank You. A company that really looks out for the interests of the customer - what a novel approach!!!!!
Bruce M

We recently ordered and received 4 Waterford crystal goblets.  Just a note to say, it was our first time ordering from you and your website was easy to navigate and clear, ordering was easy, and delivery was VERY quick.  Thank you. 
Roger B

Dear Lisa:   Wow -- such efficient and timely service!  What you describe seems exactly what I need.  My valentine after 47 years of marriage, to which I presented this crystal clock as a gift 25 years ago,  is going to be thrilled. Sincerely, 
Fred M

Lisa,  Here's a picture of the Waterford vase you helped me purchase and expedite to Wilmington, NC by last Friday. It arrived in plenty of time for me to take it to the florist.  My wife loved the roses and especially the vase. I surprised her and delivered them first thing this morning to the school where she teaches. She got many, many compliments on the vase and the flowers, too.  Thanks for going the extra mile to help me make this a memorable Valentine's Day for my wife. I know where to shop for all my future crystal pieces. You have a grateful and loyal customer in me.
Ed C

Hi Folks, just wanted to let you know that my "Mourne" stemware was delivered in good order and in good shape. They're beautiful, and I want to thank you for being so was fun seeing my "exclusive" pattern listed on your site that afternoon.  I have ordered from you twice, and have been gratified by the "simpatico" attitude that I've felt from you over the phone. Thanks again.
Marianne M

Dear Best Crystal, I ordered four place settings plus free rim soup bowls of Vera Wang Pink Duchesse china on Sunday, January 30th, order #11760.  This is a gift for a wedding shower in March and I expected delivery in 6-8 weeks but hoped it would be here in time for the shower. Imagine my surprise yesterday when the four place settings arrived! And today the soup bowls arrived!  I am very pleased with your service and will certainly recommend you highly. Sincerely,
Kathleen S

Amy, Thank you for the reply! I have already bragged about you all…great service! Goblets came yesterday in perfect shape!
Maggie O.

I want to thank you very much for your fabulous customer service.  It has been a pleasure doing business with you and I will not hesitate to use you again. Sincerely,
Mary F

Amy: Thanks.  That is exactly what I needed.  You guys really are the BEST!!
Joanne D

I received the replacement shade today. I expect good service when I buy something...and it's hard to get these days...Best Crystal has exceeded my expectations. Not only will I buy again here again, I will also recommend to my friends as well. I only wish all companies were as customer focused as Best Crystal. Totally satisfied customer,
Mark W

I just placed an order with your company by phone, and I am extremely impressed with the person who took my order. I did not get her name, unfortunately, but I hope you can determine who the representative was by looking at my order because I think she deserves quite a bit of praise.  She was one of the most helpful sales representatives that I have dealt with, and she went out of her way to help me find items that were available for immediate shipment. I will certainly order through your company again, and I will tell my friends to do the same. Best regards,
Patricia P

I am pleased to say that the items arrived today in excellent condition.  Thank you very much, and I'll be placing another order soon.
Les F

Just wanted to let you know about the wonderful and courteous service I recently received regarding my order.  I had placed a gift order for Christmas that, due to a mix up at UPS, was never delivered.  I called UPS and got no satisfaction.  When I called Best Crystal, the service rep was very empathetic and understanding. More importantly she vowed to resolve the issue immediately.  Within two days of my call a replacement gift was delivered to the proper recipient. I am extremely happy with my experience and the service I received.  Thanks again, and I look forward to doing business with you again in the near future.
Peter S

Please put me on your email list...I buy the Waterford Crystal Ornament every year.  Your price and service was the best I have experienced and I certainly want to buy from you next year. Thank You,
Gary G

We are enjoying our new Waterford chandelier. Thanks for a great job!
Andy E

Lisa, The Waterford lamp arrived in San Antonio yesterday.  Today we re-packaged it and it is on its way to Ramstein, Germany (via USPS). The lamp is perfect!  Shirley loves it; reluctantly sent it on to our daughter.  Thank you for all your assistance.  Best Crystal did a good job!
Jack & Shirley M

Thank you for keeping in touch.  The Waterford Hospitality lamp I ordered from you was the best price ever after all my research and received the most compliments in my home. I am sure the people that I told about your website have ordered from you. Do you have a catalog?  If so, return your e-mail and I will furnish my address which you definitely have on file.
Bridget B

Just wanted to say THANKS SO MUCH! for your great service.  The votives arrived with plenty time before Christmas.
Larry J


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