Customer Comments - 2004

At Best Crystal, we strive for excellent customer service. We have received so many appreciative comments about our service that we decided to share some of them. Thank all of you who have taken the time to write and call. We appreciate your feedback and your business. We will keep working hard to provide Best Crystal customers with the best customer service.

Thanks for your very good service on my recent purchase #10979 for 4 Araglin water goblets.  From the order taker  (Amy) to the shipping and delivery, everything went very smoothly.  Appreciated the free wrapping and shipping. A very good online experience. Happy holidays,
Carol M.

Lisa, First of all, I want to THANK YOU SOOOO much for your help!! The new glasses arrived literally as we were setting the table for Christmas Eve dinner. PERFECT!! I can't believe they made it in time. THANK YOU THANK YOU THANK YOU!! Thanks,
Janie K

Due to an unfortunate set of circumstances, I found out today that I wouldn't be receiving the ornament that I wanted for Christmas (Claddaugh waterford).  However, I must tell you that you went out of your way to try to accommodate me.  I want you to know, that it really makes a difference when a company tries to make amends for a situation gone wrong.  I work for a company who also provides an ordering process via internet and phone.  As I recognize that things sometimes do go wrong, I want you to know that it made the situation better when you wanted to offer me some type of compensation.  Even though I won't get the ornament that I truly wanted, I do appreciate that you tried to make me happy anyway!  In doing so, I won't hesitate to order from you again. Thanks for your efforts.  HAPPY HOLIDAYS!  Sincerely,
Eileen N

Pam E

Hi, Just wanted to let you know that the ornament arrived & it is incredible. It is a beautiful addition to our collection.  I will recommend your company to my friends & family. You do an outstanding job...Happy Holidays!!!!!!!!!!!
Susan P

Your service is incredible. I'm never going back to a crowded retail store to buy crystal again. Thanks again,
Adam B

Good morning. I just received the Christmas ornament.  As always, perfect!! Your help is so appreciated. Again, thank you Amy. Happy Holidays.
Cheryl H

I really like your web site.  It was elegant to fit the product you are selling.  Not too cluttered.  The best to navigate of any product I have shopped for on line – organized.  Great experience and easy check out with all information on one page.  I would order from you again.
Greg L

Hello Connie, The vanity clock arrived today and it is a perfect fit. I am ecstatic and want to send you a big "thank you". You have made my day. I rely on that clock so much. Here's wishing you a very Merry Xmas and a Happy and Healthy New Year. With best regards,  
Joan B

Attn: Amy...I wanted to let you know that I received the Waterford Prism Ornaments right on time...just as you had set up. We gave them out tonight at the party and the director's wives thought they were beautiful! Thank you for your help and I will certainly get back with you next year to order again. Please keep me on your e-mail list.
Judy H

The replacements arrived today in perfect condition. Thank you so much for the prompt care you took in this matter and also for being so wonderful in helping me purchase the Waterford Crystal and China for my niece! I would recommend you to anyone with the highest accolades. Best of the Christmas Season to the entire Best Crystal Group!!!!
Susan K

Thanks for your help. As you will see from the letter I plan on using these Waterford wine glasses as an incentive for clients to send referrals to me. I hope to continue to use for all my future orders.
Richard K

Greetings... This is the fastest confirmation I have ever received !!!  I hardly had hung up the phone after speaking with a very nice woman, and the email was here...  It's a pleasure doing business with you... regards,
John T

Thanks for all your help and have a happy holiday season.
Len M

We received the crystal ordered in good shape.   Thank you so much for your great service!!!  We will be coming back to do business with your company in the future!

Thank you so much for your prompt reply!!!  In this day and age, I am really impressed. Your site is most definitely "Bookmarked"!!!
Jean B

Lisa-Thanks again for all your help. It was a pleasure having you help me through my anniversary challenge!!!  Lisa, thanks again and have a Happy Thanksgiving!
Bruce N

In a century and a season where you wonder if anything you order will arrive in the same month, I was overwhelmed this morning to receive my order which was placed Monday, November 22.  You are the "Best!"  Thank you,
Catherine D

Dear Lisa: Thank You Thank You Thank You. I cant tell you how pleased I am with Best Crystal and especially you and the way you handled my order and the replacement glass. I was pleasantly surprised to receive the glass today in perfect condition, you certainly do know what you are doing and I am so grateful. I have given your web address to several people and look foreword to doing business with your company in the future. Again many thanks.
Dennis P

Thank you to Amy, Connie and everyone else who helped facilitate this return of merchandise. You have all been so pleasant to deal with and very helpful. I'm sending you many thanks on behalf of me, my husband and my mother who worked so hard on so many details of our wedding - from the purchase of a bridal gown to the return of wedding gifts. We hope to use our credit as soon as possible.
Mary Kay G B

Hi Lisa, Just a short note to comment on your exemplary service and fast response to my problem with the Waterford Castle vase. It is really a pleasure to talk to people that are so willing to please their customers. I will definitely recommend BEST Crystal to my friends…. Anyway, thanks again for the great service.
Karl F

I just want to thank you for your superfast service. I was surprised to get my china on Thursday. Thank you. I will be using your service again.
Denise F

Hi Amy, Just wanted to thank you so much for getting the crystal order to me on time last week. I really appreciate your attention and help. Thanks again,
Christy S

Thanx for taking such good care of me.
Jeff S

Hello, These ornament stands are absolutely gorgeous. I have a set of the Waterford "Four Seasons" ornaments for which these are perfect. Thanks so much!
Karen R

You guys rock. I ordered on Thursday, and the item arrived today, in perfect condition. And shipping didn't cost me anything. I am so glad that I came back to you for my annual Waterford ball purchase--you were terrific last year, and this year you're even better. Keep up the great work!
Matt L

I just wanted to drop a line and let you know how pleased I was with I was having trouble getting the Vera Wang Flutes from other sources, when I came upon your website. I called the toll-free number on the site and from the time someone picked up until the order was completed I was thrilled. Not only have the flutes arrived on time for the Bridal Shower I was attending, they were in perfect shape! They were sent to the bride's parents' house and her father was impressed with the packaging. He works for the Post Office in the department that handles damaged or broken parcels. He said he has never seen a package so well protected. There was not a chance of damage! The bride was thrilled to get the present, since this is what she wants to toast her groom on their wedding day. I will certainly recommend your company to many people. Thank you for helping make the bride happy at her shower.
Pat L

Lisa, you were so helpful with my order. I love my Waterford Stratton Accent lamps. They are great night table lamps. Look so elegant in the bedroom. Many thanks for your help and Best Crystal's great prices.
Dorothy B

Thanks Lisa. Thank you for the timely inquiry. I appreciate it.
Trina C

Thanks, Lisa, for all your efforts regarding the Lismore flutes. ...since I doubt that my daughter and her fiancé will receive all of the wine glasses they have registered for, and they would make a lovely Christmas present, I shall certainly order through Best Crystal, given the excellent customer service I received. Thanks again,
Leslie H

Just wanted to say thank you for your excellent service, beautiful packaging, and prompt shipping!!
Doris G

I just wanted to let you know I received my shipment a few days ago. I was pleasantly surprised how quickly I received my order, the excellent condition of the crystal and the fabulous price I paid for all the crystal. I will definitely keep your website on my list of favorites. Thank you for the wonderful service.
Aimee C

Just received my order and I wanted to send an email reflecting how pleased I was in every step of my purchase and to thank you for a stress free shopping experience. The customer service I received was prompt, friendly and helpful, your prices were very competitive, you offer free, reliable shipping, and the order arrived to me within less
than a week (which was a major factor for me, considering the same items were originally going to require a special order and take a minimum of eight weeks to receive had I gone through numerous local retailers I had checked with before I discovered your website). Based on this experience, I plan to make all my future Waterford purchases
through you (Why would I ever go anywhere else?). Thanks again.
Nancy D

Thank you for being so helpful with this transaction - I've ordered from other places that don't even bother telling you an item is on backorder for weeks! You guys are really on top of things there.
Brigid J

To the folks at Best Crystal: Thanks for the easy to use website and the speedy customer service that helped my coworkers and I celebrate the surprise retirement of our boss. I am sure I will be doing business with you again in the future!
Tim H

Got the Kinsale lamp and it is gorgeous! ...Also I wanted to thank you for doing such a great job. You made ordering very easy! Again Lisa, thanks...hope everything is going well.
Linda C

Lisa: Thank you for your professionalism and great help.
Mike M

Good afternoon Lisa, Our Waterford Lismore Castle Vases arrived this morning at 11:30 a.m. They are beautiful! Thank you to you and Amy for your help in expediting this order on such "short" notice. St. Catherine Hospital will do business with you in the future. Again thank you for your excellent customer service! Have a great afternoon.
Patti A

Thank you for your email.... Many thanks for your attention to detail.
Ann M

Lisa: Thanks for your expedient reply. I will await my lamp. Thank you for your help.
Blanche S

Amy, Thank you, thank you, thank you!!!!! The candle arrived in one piece. What great attentive service.
Deb H

The replacement ‘Zen Bowl’ arrived today in perfect condition. Thank you so much for your prompt attention and follow-thorough. As a result of your exemplary customer service, I will be ordering from you again…and again. Best regards,
Robert C

Omigosh, you are amazingly responsive to your customers! Thank you.
Diana B

Wow, you went through a lot of work, Kevin! Thank you so much for showing me options… Thanks very much for all your help.
Madeleine P

Hi Lisa… Thanks for all your help, it was a pleasure working with you, and I feel very confident in buying from Best Crystal and will not hesitate to do so in the future. Lisa thanks again,
Eda B

Got my order… Very happy with quick service. Thank You.
Marilyn I

Just wanted to say thank you for shipping my order out so quickly. I can't believe that I ordered it one day and received it the next. You have wonderful service and I will recommend your website to all my friends. Sincerely,
Russ M
Satisfied Customer

Lisa, Thanks a ton for all your help. You were great.
Faye E

Dear Amy, Thank you so much for your prompt response to my order. I enjoyed using your website, and look forward to receiving my Waterford pieces. Best regards,
Camilla C

Hi, Lisa! The lampshade you wrangled out of the Waterford folks arrived today... All is well and I thank you for your efforts above and beyond the call of duty. Best,
Marcy S

Thank you for the very prompt reply to my problem. I look forward to receiving the new shade. Your company has been great to work with; I expect to order other items from you in the future.
Judith F

Thanks for fixing that Amy. Great customer service!
Sarah B

Amy- Thank you… the few times I rang up I spoke with Lisa (relatively new on the job, just graduated college). She was absolutely wonderful. I thank both of you for your help.
Cheryl H

The crystal that I ordered has already been received, yesterday. This is my first experience with your company and I rate the service as Excellent!! The woman, who took my order over the phone, was extremely helpful and pleasant. I will definitely shop with you again and will pass on the good word. Thank you.
Linda B

Just wanted to thank you for the quick shipment of my order. I ordered on Sunday and received the merchandise in perfect condition on Tuesday! Thank you!!!!
Kim F

Everything arrived perfectly. Thank you!
Natasha S

Thank you. I did receive my order today. The lamps are beautiful. Thanks for everything.
Gary L

Thank you so much for the quick order. It was received. I really appreciate your great customer service. Regards,
Mariellen S

I can't believe it... our lovely glass plate is here and my husband's birthday is tomorrow. I couldn't resist thanking you one more time!!!!
Liz W

Lisa- Thank you so much for your help. You are truly a pleasure to work with. Have a good weekend!
Stacey F

I received the Waterford lamp today and in very good condition. Thank you very much for such prompt service.
Stephanie P

It is not always the best price that counts but great service as well. I look forward to using your services often in the future. Thank you very much,
Zvi F

We found the order I had mailed to the wrong location.  My friend has called the apartment complex and made arrangements to pick it up in the morning.  Thanks for your immediate help!  Just another reason to use!

Just wanted you to know that all four of the Waterford iced tea glasses arrived in good shape and I love them. Thanks for your extra special service. I will be back!
Esther W

WOW, I will definitely use you all again soon! Good customer service is hard to find these days and leaves a lasting impression when applied! Thanks. Copy of email to friends, co-workers and family:

It's not very often these days that we can brag about the wonderful and personal customer service we receive, especially over the internet. So when that happens, it's nice to pass it on. I placed a wedding gift order on this site and received immediate personal e-mail answering follow-up questions. Free shipping and free personal gift wrap, in the paper of my choice. Just thought I'd let ya'll know!
Melissa P

I ordered 16 pairs of 12oz Seahorse Tumblers for my club's St. Patty's Day golf Tournament around a month ago. I would just like to say thank you for your great service and pricing for these items. They were a huge hit and I will definitely be using your services for next year's tournament. I turned another tournament committee member on to your website and I believe he has or will be inquiring about some type of crystal for our next tournament. The gift wrapping, free shipping and glasses were fantastic!
Thanks again!
Brian O

My Husband and I just received a wedding gift purchased from your company and we are so pleased with the quality of the product. It was beautifully wrapped and delivered safely packaged. We live in Hawaii and wish that we had a Best Crystal here to shop at.
Again thank you! (Mahalo in Hawaiian)
Tammy K

Thank you so much for your speedy reply!... Woo hoo! Waterford is the cat's jammies! I appreciate your help.
Alexandra C

Thank you for all of your help. It has been a very positive experience dealing with you and Best Crystal.
Barbara R

THANKS! The shade arrived today, and it is so lovely with the lamp. I'm delighted and very pleased. With many thanks,
Jane A

I recently ordered Waterford lamps; 2 of the Coleraine table lamps and 1 Dublin Doors table lamp and received all 3 this week. I appreciate the prompt service and I'm very happy with the lamps…
Eileen W

You were most helpful with expediting the shipping process. I am so happy I got the wine glasses in time… Thank you again for the fantastic customer service,
Tania S

The Waterford lamp arrived undamaged!... So, thank you for all your hard work and correspondence on my behalf. I don't think I've ever encountered anyone who worked so hard to get something right. Please pass this e-mail on to your supervisor or anyone else in the company. Or give me their e-mail or snail mail address and I'll be happy to sing your praises. Many, many thanks. Yours truly,
Mary S

Thanks so much for all that you and Best Crystal have done for me. You will be the place I go to FIRST!
Dawn F

Thanks. Have a happy Valentines Day.
Terri R

Wow Amy, your response is more than generous, thank you very much.
Richard K

We received our order on Friday as you had indicated. My wife loved the Waterford Angel. Thank you very much.
Larry H

Just wanted to let you know we have the chandelier up and running. It’s beautiful!! Thanks,
Carol B

I just received the clock and it is a perfect match to the broken one. Thank you so much for sending it and helping me solve my replacement dilemma. You're an angel.....
Carolyn R

I just wanted to follow up and let you know we received our chandelier a few days before the electrician was scheduled to arrive to install it. The chandelier looks absolutely beautiful and we're extremely pleased. Thank you for your prompt service, and your helpful and friendly service.
Marilyn M

Thank you for my lamps. They arrived on schedule… I just wanted to thank you for being so efficient. They are truly beautiful. I love them. Thanks so much.
Joanne D

Thank you. I appreciate the way you do business and will continue to buy from you throughout the year.
Ernest C

The articles arrived well before Christmas. I am very pleased with your service and follow-ups. This is more than I can say for the "MAJOR" retailers I dealt with this season. I strive to provide "World-Class" service and I am pleased to say that your organization is a "Kindred" spirit. My wife is in love with the S&P Shakers and she has placed them on our dinner table since the 26th! Thank you again and again and may you and your staff have a very Happy and Prosperous New Year.
John R


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